Terms of Service

1. Who we are

Wayfound is a social travel app operated by Wayfound Social, Inc., a Delaware corporation ("Wayfound," "we," "us," or "our"). The Wayfound app, the website at wayfoundsocial.com, and related services are the "Service." By using the Service you agree to these Terms of Service ("Terms"), our Privacy Policy, our Community Guidelines, and our Advertising & Affiliate Disclosures.

2. Eligibility

• You must be at least 16. We ask for your date of birth when you join and keep only whether you are 16 or older, not the date. An under-16 date blocks sign-in. If we learn an account belongs to someone under 16, we will close it and delete its data.
• If you are between 16 and the age of majority where you live, you confirm a parent or guardian has reviewed these Terms with you.
• The Service is for people in the United States only. You confirm you are using it from the United States.
• You agree to follow all laws that apply to your use of the Service.

3. Private beta

• Wayfound is in private beta. Access is by invitation, and we may limit, pause, or end access at any time.
• Beta features may be incomplete, change without notice, or be removed. We may reset or delete beta data. Don't rely on Wayfound as the only record of your trips.
• The beta is provided "as is" (see §15). Feedback you send us may be used to improve the Service, without any obligation to you.

4. Your account

• Wayfound has no passwords. You sign in with Apple, a passkey, or a one-time code sent to your email. Keep your Apple ID, devices, and email account secure; we treat anyone who signs in with them as you.
• One account per person. Don't impersonate anyone or create an account for someone else.
• You are responsible for activity on your account, including by people you let use your device.
• You can delete your account in Settings → Privacy. Deletion takes effect after 30 days; signing back in before then cancels it. See the Privacy Policy for what happens to your data.

5. What Wayfound is (and isn't)

• Wayfound helps you discover hotels and flights through people you follow, plan trips, compare cash and points, and keep a record of your travels.
• Wayfound is a referral service. We are not a hotel, airline, travel agent, or online travel agency. We don't make reservations, take payment, or sell travel.
• Wayfound is not a loyalty program. We don't issue points, miles, status, credits, or rewards of our own, and we don't offer hotel perks or benefits.
• Wayfound doesn't charge you anything to use the Service.
• Wayfound covers hotels and flights. It does not offer car rentals.

6. Booking with travel providers

• "Book" opens the provider's own site, usually in a browser inside the app: the hotel brand's site, Booking.com, or the airline. The provider is the seller (merchant of record). Your reservation, payment, and any account you use there are between you and that provider, under its terms and privacy policy.
• Prices in Wayfound are shown as "From $X" before taxes and fees, with the final price on the provider's site. They are estimates, not offers. Always check the total, taxes, fees, and cancellation policy with the provider before you pay.
• Changes, cancellations, refunds, and customer service are handled by the provider. Wayfound can link you to the provider's manage-booking page but can't change or cancel a reservation.
• We may earn a commission from some providers when you book through our links. It doesn't change your price. See our Advertising & Affiliate Disclosures.
• For a trip with several parts (for example a flight and two hotels), each part is a separate booking with its own provider. Wayfound's booking plan helps you track them, but they aren't linked: one can succeed while another fails.
• When you tell us you booked, or forward a confirmation email, we add the trip to your Passport.

7. Points & loyalty

• Wayfound may show when points look like a better deal than cash, and suggest transfer partners. These are estimates, not guarantees. Programs can change award prices and rules at any time; check before you transfer or redeem.
• To book with points, we link you to the hotel brand's or airline's own award booking. Wayfound doesn't redeem or move points for you. Booking.com can't be used to redeem points.
• We show only loyalty programs you choose to add.

8. AI features

• Some features use an AI model from a third party (Anthropic's Claude), including "Where to next?" destination and hotel suggestions, and reading forwarded confirmation emails and flight history files.
• AI output can be wrong or out of date. Check suggestions, dates, and booking details yourself before you rely on them or book.

9. Your content

• You own what you create on Wayfound: posts, photos, rankings and scores, comments, messages, trips, and lists ("Your Content").
• By posting Your Content, you give Wayfound a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (technical changes such as resizing only), display, and distribute it within and through the Service, to operate, promote, and improve the Service, and only to the audience you choose. This license ends when you delete Your Content or your account, except that backups may last a short time and stay counts may be kept in anonymized form.
• You confirm you have the rights to Your Content and that posting it doesn't break the law or anyone's rights.
• You can edit or delete your posts at any time. Deleted posts are removed from feeds and hotel pages, normally within a minute.
• Messages are one-to-one between people who follow each other. You can unsend a message you sent.
• We don't have to host Your Content and may remove it under the Community Guidelines.
• Copyright complaints: see our DMCA policy.

10. Conduct, reporting & blocking

The Community Guidelines are part of these Terms. You agree not to:

• Post fake stays or rankings, or manipulate scores, counts, or follows.
• Harass, threaten, defame, dox, or impersonate anyone.
• Post content you don't have rights to, sexually explicit content, any content sexualizing minors, or content promoting violence or illegal activity.
• Scrape or bulk-collect data from the Service without our written permission.
• Reverse-engineer the Service, except where the law allows it.
• Interfere with the Service's security, bypass the age check or rate limits, or create accounts to evade enforcement.
• Use the Service for commercial purposes, such as reselling travel or sending spam.

There is no tolerance for objectionable content or abusive users. Breaking these rules can lead to content removal, suspension, or a permanent ban.

• Report. Tap ••• on a post, comment, profile, or message and choose Report. The person you report isn't told who reported them. We aim to review reports within 24 hours. Content reported by several people is hidden while we review it.
• Block. Tap ••• on a post or profile, or in a chat, and choose Block. You and the blocked person stop seeing each other's profile, posts, and comments, and follows between you are removed. Manage blocked accounts in Settings → Privacy.
• You can also email legal@wayfoundsocial.com about any content or account.

11. Verified vs. self-reported trips

• Trips confirmed by a forwarded confirmation email, or by stay detection you turned on and confirmed, are marked Verified.
• Trips and stays you add yourself, including after "Did you book?", are marked Self-reported.
• Only forward confirmations for bookings you made or are entitled to share.
• Faking trip data breaks these Terms. We may flag, hide, or remove suspicious stays.

12. Visibility

New profiles are Public by default: anyone can find you by username and see your content. You can change this in Settings → Privacy, and choose an audience for each post (Everyone, Friends, or Only me). Changes apply going forward; people who already saw something may have seen or saved it.

13. Third-party services & links

The Service links to and uses third parties, including hotel brands, airlines, Booking.com, Apple, Google Maps, OpenStreetMap, OpenTable, Yelp, and travel publications. Their own terms and privacy policies apply when you use them. We aren't responsible for their content, prices, availability, or practices.

14. Wayfound's IP & your license to use the app

• The Service, including the Wayfound name, logo, design, and software, belongs to Wayfound or its licensors.
• We give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial purposes under these Terms.
• You may not use the Wayfound name or logo without our written permission, except to refer to us in a way that doesn't suggest endorsement.
• Open-source components are listed at /legal/oss-licenses.html.

15. Disclaimers

• The Service, including the beta, is provided "as is" and "as available."
• To the fullest extent the law allows, Wayfound disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation.
• Prices, availability, flight times, and points costs change. The price that counts is the one the provider shows before you pay.
• We don't promise that other members' content, scores, or trips are accurate.

16. Limitation of liability

To the fullest extent the law allows:

• Wayfound and its officers, directors, employees, and agents are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or the cost of substitute travel, even if told such damages were possible.
• Wayfound is not liable for anything a travel provider does or fails to do, including your reservation, its price, or its cancellation.
• Wayfound's total liability for any claim about these Terms or the Service is limited to the greater of (a) US $100 or (b) what you paid Wayfound directly in the 12 months before the claim arose.
• Some states don't allow some of these limits; there, they apply as far as the law allows.

17. Arbitration & class-action waiver

Please read this section carefully. It limits how disputes between you and Wayfound can be resolved.

1. Informal resolution. Before filing any claim, you agree to first try to resolve it by emailing legal@wayfoundsocial.com with a description and your contact details. We will try to resolve it within 60 days.
2. Binding arbitration. If that fails, you and Wayfound agree to resolve any dispute about these Terms or the Service by binding arbitration administered by JAMS under its Streamlined Arbitration Rules for claims under $250,000 and its Comprehensive Arbitration Rules for larger claims, before a single arbitrator. The seat is the State of Delaware; any hearing will be by video unless both sides agree otherwise. Judgment on the award may be entered in any court with jurisdiction.
3. Class-action waiver. You and Wayfound may bring claims only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator can't consolidate claims or hear a class proceeding. If this waiver is found unenforceable, the dispute goes to court, not arbitration, and only on an individual basis.
4. Mass arbitration. If 25 or more similar demands are filed against Wayfound by coordinated counsel, 10 bellwether cases go first; the rest are paused until those are decided, and then the parties will meet and confer in good faith.
5. 30-day opt-out. You may opt out of §17(2)–(4) by emailing legal@wayfoundsocial.com within 30 days of first creating your account, with subject "Arbitration opt-out" and your name and account email. If you opt out, disputes go to court under §18.
6. Exceptions. Either side may bring an individual claim in small-claims court, or ask a court for an injunction to protect intellectual property or confidential information.
7. Federal Arbitration Act. This section is governed by the Federal Arbitration Act (9 USC §1 et seq.).

18. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Where §17 doesn't require arbitration, the state and federal courts in New Castle County, Delaware have exclusive jurisdiction, and you consent to personal jurisdiction there.

19. Changes

We may update these Terms, especially during the beta. For a material change we will tell you in the app or by email before it takes effect, and where the law requires we will ask you to accept again. The date and version are at the top of this page. Using the Service after a change takes effect means you accept it.

20. Termination & survival

• You can stop using Wayfound and delete your account at any time in Settings → Privacy.
• We may suspend or close accounts that break these Terms or the Community Guidelines, that create a safety or fraud risk, or where the law requires. We may also end the beta or the Service.
• Sections 9 (only as needed for the deletion rules there), 14, 15, 16, 17, 18, and 23–26 survive termination.

21. Apple terms (iOS users only)

If you got the app from Apple, including through TestFlight:

• These Terms are between you and Wayfound, not Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide maintenance or support for the Service.
• If the Service fails to meet any applicable warranty, you may notify Apple, which will refund any purchase price you paid Apple (the app is free). To the fullest extent the law allows, Apple has no other warranty obligation for the Service.
• Wayfound, not Apple, is responsible for any claims about the Service, including product-liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer-protection claims.
• Wayfound, not Apple, is responsible for any third-party claim that the Service infringes intellectual-property rights.
• You confirm you are not in a country under a US government embargo or designated as "terrorist-supporting," and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

22. Google Play terms (Android users only)

If you got the app from Google Play, the Google Play Terms of Service govern its distribution. If they conflict with these Terms on distribution, Google's terms control; on everything else, these Terms control.

23. Export & sanctions

You may not use the Service from, or export it to, any place under a comprehensive US embargo, and you may not use it if you are on the US Treasury's Specially Designated Nationals list or the US Commerce Department's Denied Persons List.

24. Force majeure

Neither side is liable for delays or failures caused by events beyond reasonable control, such as natural disasters, war, terrorism, civil unrest, pandemics, government action, outages of networks or providers, or labor disputes.

25. Assignment & severability

• You may not transfer these Terms without our written consent. We may transfer them, including to a successor in a merger, acquisition, or asset sale.
• If any part of these Terms is unenforceable, the rest stays in effect, and that part is changed only as much as needed to make it enforceable.
• If we don't enforce a provision, we can still enforce it later.

26. Entire agreement

These Terms, with the Privacy Policy, Community Guidelines, Advertising & Affiliate Disclosures, DMCA policy, and any extra terms shown to you for a specific feature, are the entire agreement between you and Wayfound about the Service and replace any earlier agreements.

27. Contact & notices

For questions, support, privacy requests, copyright notices, and legal notices, email legal@wayfoundsocial.com.
Wayfound Social, Inc.